# Refund Policy at Elynoura
At Elynoura, we care deeply about your satisfaction. Our **Refund Policy** ensures you can shop confidently, knowing your purchases are protected. We strive to offer simple refunds and secure returns for all our beauty products.
## Refund Policy: How It Works
When shopping with Elynoura, we want you to love every product you buy. However, if for any reason you are not completely satisfied, our **Refund Policy** makes it easy to get your money back or arrange a replacement.
### Eligibility for Refunds
- Items must be returned within **30 days** of purchase.
- Products should be unused, in original packaging, and in the same condition received.
- To complete your return, we require a receipt or proof of purchase.
### Processing Refunds
Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within **5-7 business days**.
### Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [support@elynoura.com](mailto:support@elynoura.com). We’ll arrange for a quick replacement or refund.
## Important Information
- Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival.
- Certain items like intimate or sanitary goods may be exempt from being returned. Please read our full [Return Policy](https://elynoura.com/pages/return-policy) for more details.
## Trust and Security
Your security and trust matter to us. To learn how we keep your personal data safe during the refund process, please review our [Privacy Policy](https://elynoura.com/pages/privacy-policy).
---
## Ques
