Frequently Asked Questions

When will my order ship?

Orders are typically prepared for fulfillment within 1–5 business days. Carrier transit time begins after fulfillment.

How long does U.S. delivery usually take?

Standard U.S. delivery is typically 2–5 business days after fulfillment. Carrier delays can occasionally extend this estimate.

Do you offer free shipping?

Yes. U.S. orders of $50 or more qualify for free standard shipping. Any applicable rate for smaller orders is shown at checkout.

How can I track my order?

When tracking is available, we send it after shipment. Tracking information can take up to 48 hours to update.

Can I change or cancel my order?

Contact us as soon as possible at support@elynoura.com. We will do our best to help, but changes may not be possible once fulfillment has started.

Do you ship internationally?

Available destinations and shipping rates are shown at checkout. Delivery time depends on destination and carrier service.

What is your return policy?

You may request a return within 30 days of delivery. Unused and unopened personal-care products in original condition are generally eligible. Opened or used personal-care products are generally not returnable for hygiene reasons unless damaged, defective, or incorrect.

What if my product arrives damaged or incorrect?

Email support@elynoura.com with your order number and photos where applicable. We will review the issue and help resolve it.

How do I choose a product?

If you are new to ELYNOURA, visit Start Here for a focused routine and clear next step.